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Bill Ambers is the director of customer service at a high-tech firm, but his call center is not making its numbers. With the help of Michael St. Vincent, gardener and legendary head of Saint's Nurseries and Landscaping, Bill learns to dig to the root of the problem, discovering the GAPS approach to performance improvement and a tool called the Gap Zapper. This entertaining business parable tackles…

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Collaboration creates high performing teams and organizations - and with today's diverse, globalized workforce it's absolutely crucial. Yet it often doesn't happen because people and groups typically believe that the problem is always outside. Bestselling author Ken Blanchard and his coauthors use Blanchard's signature business parable style to show that, in fact, if collaboration is to succeed it…

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This is the story of Bob, a typical middle manager who puts things off to the last minute. As a result, he misses deadlines: his lack of focus causes him to accomplish meaningless tasks before getting to the important things. Like many professionals, Bob rationalizes, justifies, and tries to explain his behavior. Luckily, Bob is sent to his company's CEO-the Chief Effectiveness Officer-who helps h…

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The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less-including resources, funding, and staff-have all revolutionized the world in which we live and work. Now, Ken Blanchard and Spencer Johnson have updated The One Minute Manger to introduce the audiobook's powerful, important lessons to a new generation.…

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Positive mentoring relationships can change the way we lead and help us succeed, but despite a rise in awareness about mentoring, most people don't know how to find a mentor, use one, or be one, believing they don't have the time or skills to do so. In One Minute Mentoring, legendary management guru Ken Blanchard and former Twitter executive Claire Diaz-Ortiz combine their knowledge to provide a s…

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This book will inspire you to become an effective Change Agent in your own organization. A step-by-step guide shows you how to apply the story's lessons to the real world. Key questions help you evaluate the health of your organization's change initiatives.

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Bestselling author Ken Blanchard and leading psychologist Morton Shaevitz offer advice for infusing the second half of your life with passion, energy, and excitement. . Both research and common sense confirm that people who embrace these years with gusto-rather than withdrawing or waiting for things to happen-consistently make the rest of their lives the best of their lives. They tell the compelli…

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We've all seen the negative impact of self-serving leaders in every sector of our society. Not infrequently, they end up bringing down their entire organization. But there is another way: servant leadership. Servant leaders lead by serving their people, not by exalting themselves. This collection features forty-four renowned servant leadership experts and practitioners- prominent business executiv…

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